The Cyranos, S.L. collects and handles personal information in a range of ways. This privacy policy explains how we do so. If you do not agree to anything in this policy, you should not supply us with any personal information.
Your privacy is important to us. We comply with the Spanish and European Privacy Principles and other legal requirements regarding our collection and use of your personal information. In this policy, ‘we’ or ‘us’ refers to The Cyranos, S.L. (‘TCY’).
Applicable Laws on this Website
RGPD (2016/679 (EU) Regulation of the European Parliament and of the European Council of April 27, 2016 regarding the protection of natural persons)
LOPD (Spanish Organic Law 15/1999, of December 13, on Protection of Personal Data and Spanish Royal Decree 1720/2007, of December 21, as Regulation Development for the LOPD)
LSSI (Spanish Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce)
Which data we may collect
We may collect a range of personal information about you, such as your name, image, social media account IDs, address, email, telephone number and in some cases your date of birth. (See below for further details of other information we collect via cookies and clickstream data.)
However, only the data strictly necessary to carry out the normal activity of the service will be collected, adjusting our activities to the principle of data minimization (Art.5.b GDPR).
The data collected will in any case be over 16 years of age (Art. 8.1 GDPR).
THECYRANOS.COM reserves the right to take the appropriate measures to verify the veracity of the age (Art. 8.2 GDPR).
How we collect information
We may collect your personal information in a range of ways. You may provide us with such information when interacting with our websites, apps, social media pages or other forms of digital communication such as SMS, MMS, instant messaging or email newsletters (referred to in this policy as ‘online channels’).
We may also collect personal information from social media platforms, either from your account or from those persons whom you are connected with on such platforms. For example, if you sign into one of our websites using your Facebook account, certain personal information from that account will be shared with us (which may also include information from your friends’ profiles).
We may also collect your personal information from third parties such as targeted marketing platforms, including Facebook’s and Instagram’s ‘Custom Audiences’, Google’s ‘Customer Match’ and Twitter. You are generally able to opt out of such programs via your account with the third party supplying us with such information.
We may occasionally collect personal information in other ways, such as if you contact us by phone, post or email.
We use your personal information to:
enable you to interact with us and others via our online channels, and for us to improve those online channels;
respond to your queries, suggestions and complaints, and to obtain your opinion and conduct market research;
conduct promotional activities, and send you marketing communications from us and our partners (subject to your right to opt out of these at any time);
record your interaction with our online channels and our activities and otherwise maintain our relationship with you;
undertake such other activities as may be expressly stated in a particular online channel;
comply with our legal obligations, and secondary purposes incidental to these purposes.
Where you have supplied your email address to us, we may use that to record your interaction with our online channels and our activities.
If you do not supply us with your personal information (or do so anonymously or using a pseudonym) then we may not be able to provide you with relevant products or services.
How we store your information
It is obviously in our interest as well as yours to take all reasonable measures to prevent unauthorised access to and or misuse of personal information stored by us.However you’ll appreciate that we cannot give any absolute guarantee regarding the security of your information. If we become aware that a third party has accessed or used your personal information without permission and such breach is likely to place you at risk of serious harm, we will endeavour to contact you promptly and also notify the Spanish Data Protection Agency (AEPD).
While your personal information is generally stored on a central user database on servers located in Spain, it may be also stored at some point on our affiliates’ systems in other countries such as Argentina, Brazil and Mexico. These countries may change from time to time.
We require such third parties to comply with Spanish privacy laws and this policy, and to only use your personal information for the purposes for which it has supplied.
Access to your information
We may give third parties access to your information where required in order to provide services to you or if you have consented to supply of such information to our partners.
We may also provide access to your personal information if required by law, government authority or court proceedings.
We do not sell your personal information, or charge third parties for access to our records of personal information.
We may provide third parties with whom we conduct business with aggregated information regarding use of our online channels, however this will not include any personal information of individuals.
We may also disclose personal information to a purchaser of our business or successor entity.
Cookies and clickstream data
When you view our websites or other online channels we may store certain information on your device (typically in the form of a small ‘cookie’ file). This helps us improve your experience, such as tailoring websites or apps to better match your interests and preferences.
Most internet browsers allow you to block cookies, receive a warning before a cookie is stored and erase any stored cookies. Refer to your browser help section to learn more about this. However if you erase or block cookies some features of our online channels may be unavailable to you.
Some collection and use of cookies in connection with our online channels may be under the control of third parties, e.g. contractors, online publishers. Such cookies may be used by us or on our behalf for the purpose of managing marketing activities, fulfilment of specific requests and providing targeted advertising about our brand and services. We require these third parties to confine their use of cookies to those permitted by this policy, but we cannot be responsible for any misuse of cookies by those third parties.
We may also collect cookie data from third party websites and apps that you use.
‘Clickstream data’ may be collected when you access our websites and other online channels. This data may include your operating system and browser, the pages and information you accessed on the sites, total time spent on the sites and the domain name of the website from which you linked to the sites.
If you have previously identified yourself in the registration process as affiliated with a particular business or organisation, we may record the fact that someone from your organisation visited the sites along with other clickstream data in respect of that visit. Clickstream data is not used to identify you personally, nor associated or correlated with any site visitor in a personally identifiable manner.
Cookies are not generally linked to your identity, unless you have accessed an online channel via links in an email or where we are otherwise able to identify you or the device accessing the online channel. We may combine information from your use of our online channels with clickstream data or other information collected from you. We do this in order to better understand your preferences and to improve our services and activities.
Additional notes
Neither this website nor its legal representatives are responsible for the content or the veracity of the privacy policies that the third parties mentioned in this cookie policy may have.
Web browsers are the tools responsible for storing cookies and from this place you must exercise your right to delete or deactivate them. Neither this website nor its legal representatives can guarantee the correct or incorrect handling of cookies by the aforementioned browsers.
In some cases it is necessary to install cookies so that the browser does not forget your decision not to accept them.
In the case of Google Analytics cookies, this company stores cookies on servers located in the United States and undertakes not to share them with third parties, except in cases where it is necessary for the operation of the system or when required by law. such effect. According to Google, it does not store your IP address. Google Inc. is a company adhering to the Safe Harbor Agreement that guarantees that all transferred data will be treated with a level of protection in accordance with Spanish and European regulations.
Contact us
If you wish to access or correct your personal information, or have any other questions or concerns regarding this policy or are concerned your privacy may have been breached, please contact us by any of the following means:
Attn: Privacy Officer The Cyranos, S.L. Carrer de Josep Roura, 42 08017 Barcelona (Spain)
Online: Use the “Get In Touch” section at www.thecyranos.com and indicate that your query relates to “privacy”.
We will respond to you as soon as we are able and in any event within 30 days of receipt of your initial compliant.
If there are valid reasons that mean we cannot give you access to your personal information, we will provide you with a written explanation and the mechanisms you can follow if you wish to complain about the refusal.
You can also contact us via these means if you wish us to delete any user account you may have registered via our websites or other online channels.
Data Protection Authority in Spain
In the event that you want to assert your rights regarding data protection and you consider that we are not respecting them, you can contact the responsible Spanish authority.
– Website of the data protection authority:
https://www.agpd.es/
– E-mail of the data protection authority:
international@agpd.es
– Telephone of the data protection authority:
+34 913996200
Changes in our cookies and Privacy Policy
THECYRANOS.COM reserves the right to modify this Cookies and Privacy Policy, these modifications will be made in accordance with the legislation and jurisprudence and will be reflected in this Privacy Policy.
About this policy
This privacy policy is the sole authorised statement of our practices regarding collection and use of personal information through the sites. Mobile apps may have additional permissions that you accept when installing that app (such as location), and may have the ability to adjust via the settings on the app or your device.
Where one of TCY’s affiliated entities has its own privacy policy, the policy of the entity that collected your personal information applies.
We may revise this privacy policy from time to time by publishing it on our website. You should check regularly for any updates.
